F.A.Q.

Yes, all our products are Nickel tested and Dermatologically tested.

You must refer to the pao indicated on the packaging of all our products. The PAO ("period after opening") is represented by the symbol of an open jar with the number of months within which the product can be used after opening.

None of our products and none of the ingredients used in our formulas are tested on animals, in accordance with European legislation. In fact, since 2004 a law has come into force in the European Union according to which it is not possible to test cosmetic products on animals, and since 2009 also individual ingredients.

Yes, our products are sold in the following countries: Florida, Switzerland, Austria, Lithuania, Czech Republic, Romania, Ukraine.

Certain! Each promotion is always active even at retailers who choose to join it.

You can contact our customer service by writing to customer@etereacosmesi.it or through our online chat on the site.

Certain! Once you have signed up to our newsletter, you will receive a confirmation email with a code that you can use to get free shipping costs on your 1st order. Remember that the code cannot be used when there are other active promotions.

Select the items you wish to purchase by clicking on "Add to cart. You can choose whether to continue with purchases or go directly to order confirmation. Once you have added the products to the cart, click on the "Go to cart" button.

No, you can place an order either by registering or as a guest.

Access the dedicated section and register by filling in the mandatory fields.

Once your order and payment have been confirmed, we will send you an email. You can find the order summary in the "My Orders" section of your account. If you do not receive the confirmation email, please contact us via email or via chat on the site. Once your order has been prepared and shipped, you will receive an email with shipping confirmation.

Contact our Customer Service at customer@etereacosmesi.it or via the site chat.

Our boxes are already very beautiful and you can use them as gift packaging, but write us a reminder in the order notes, so our guys will add some extra cuddles to you.

Of course, you can do this by writing in the order notes. You can also request some specific samples, which will be added based on stock availability.

For every order on our site you will always receive free mixed samples in the package, based on warehouse availability. Even in our stores you can request samples or try the testers directly. Furthermore, it is possible to order a kit of 10 mixed samples at a cost of €10.00, shipping included (to purchase the kit contact our Customer Service at customer@etereacosmesi.it)

If you need assistance you can contact us via the chat on our website or via email customer@etereacosmesi.it.

The Ethereal Cosmesi Naturale Gift Cards are virtual gift vouchers of various amounts. Using them is simple, purchasing them even more so. Choose the Gift Card from our shop, select the desired amount, fill in the required fields if you want to leave a message for the recipient of the Voucher, proceed with the order and payment. You will receive an order confirmation email and a second email with the virtual Gift Card, which contains the gift code to use for future purchases. Attention: if you choose the "cash on delivery" method of payment, activation of the Gift Card is subject to confirmation of payment via courier. This involves a wait of 5 to 10 working days. The Gift Card does not expire and can only be used for one order.

Certain! Once you have signed up to our newsletter, you will receive a confirmation email with a code that you can use to get free shipping costs on your 1st order. Remember that the code cannot be used when there are other active promotions.

Select the items you wish to purchase by clicking on "Add to cart. You can choose whether to continue with purchases or go directly to order confirmation. Once you have added the products to the cart, click on the "Go to cart" button.

No, you can place an order either by registering or as a guest.

Access the dedicated section and register by filling in the mandatory fields.

Once your order and payment have been confirmed, we will send you an email. You can find the order summary in the "My Orders" section of your account. If you do not receive the confirmation email, please contact us via email or via chat on the site. Once your order has been prepared and shipped, you will receive an email with shipping confirmation.

Contact our Customer Service at customer@etereacosmesi.it or via the chat on the site.

Our boxes are already very beautiful and you can use them as gift packaging, but write us a reminder in the order notes, so our guys will add some extra cuddles to you.

Of course, you can do this by writing in the order notes. You can also request some specific samples, which will be added based on stock availability.

For every order on our site you will always receive free mixed samples in the package, based on warehouse availability. Even in our stores you can request samples or try the testers directly. Furthermore, it is possible to order a kit of 10 mixed samples at a cost of €10.00, shipping included (to purchase the kit contact our Customer Service at customer@etereacosmesi.it)

If you need assistance you can contact us via the chat on our website or via email customer@etereacosmesi.it.

We deliver to Italy, Europe and the rest of the world.

The package is prepared within 24 working hours following your order. Home delivery takes place on average in 24/48 working hours. If you place your order on a weekday by 2pm, we will ship it the same day, otherwise it will be processed the following day. If you purchase during the weekend or on public holidays, however, we will ship your order on the first following working day. For payments made by bank transfer, in order to speed up the procedure, we recommend sending the payment receipt to the email customer@etereacosmesi.it together with the order reference ID. As soon as your order leaves our warehouse, you will receive an email with the link to track your package.

• €5.00 for shipments to Italy
• €14.90 for shipments abroad

Shipments to Italy are free: for orders starting from €45 or by using the code indicated in the text of the email confirming subscription to the newsletter.

• Shipping to Europe: for orders from €120 (DHL courier)
• Shipping outside Europe: orders from €150 (DHL courier)

You can contact our Customer Service, at customer@etereacosmesi.it, who will assist you with every need.

You can send an email to customer@etereacosmesi.it or write to us via the chat on our website, indicating the order number. We will help you immediately.