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Right of withdrawal


The customer has the right to withdraw without any penalty and without specifying the reason, within the term of 14 (fourteen) working days from the day of receipt of the products, by sending a written communication by email to the address:


The communication referred to in the previous point must specify the intention to withdraw from the purchase and the product or products for which it intends to exercise the right of withdrawal, attaching a copy of the receipt/tax invoice. The goods must be returned intact, in the original packaging, complete in all its parts and together with the tax-related documents.


Without prejudice to the right to verify compliance with the above, Natural Cosmetic Srl will re-credit the payment instrument used for payment to refund the amount of the products subject to withdrawal in the shortest possible time and in any case within a maximum period of 30 days from date on which it became aware of the exercise of the withdrawal. Natural Cosmetic srl has the right not to accept returned products that have been altered from their original condition or have been damaged. If the recipient of the products indicated in the order is different from the person who made the payment for these products, the amount paid corresponding to the returned items will be refunded by Natural Cosmetic srl to the person who made the payment. If the right of withdrawal is exercised, Natural Cosmetic srl will not be responsible for the transport costs for the return or for any loss or damage to the products attributable to third parties.





Natural Cosmetic Srl assumes no responsibility for disservices due to reasons of force majeure or unforeseeable circumstances, even when dependent on malfunctions and disservices of the Internet network, in the event that it is unable to execute the order within the time stipulated in the contract. Furthermore, Natural Cosmetic srl will not be responsible for damages, losses and costs suffered by the customer following the non-execution of the contract for reasons not attributable to the same, and unless they depend on the fact or omission of Natural Cosmetic srl, since the customer is only entitled to the full refund of the price paid and any accessory charges incurred.

Furthermore, Natural Cosmetic Srl cannot be held responsible for the information, data and any technical or other inaccuracies that could be contained in the site, if they have been communicated by third parties and have been verified by Natural Cosmetic srl according to the criteria of the ordinary diligence. Natural Cosmetic srl assumes no responsibility for any fraudulent or illegal use that may be made by third parties of credit cards, checks and other means of payment, upon payment of the purchased products, if it demonstrates that it has adopted all the possible precautions based on the best science and experience of the moment and on the basis of ordinary diligence.

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